With the Social Media & Sport Summit only a couple of days away and with all the football clubs attending, I thought now was the perfect time to revisit Ash’s article from back in January (when UKSN first came into being… our 2nd ever article I think!).
Ash did some great research into which clubs from the English Premier League were currently active on the two main social media platforms with some interesting results.
The results from our two studies do vary, widly in some cases, which is for a couple of reasons. One will be that a club has made a big push into social media in the last few months and its numbers have shot up. Another will be that I have concentrated on what I can see are ‘official’ channels and not pages set up by fans, so others will change to zero in some cases from before.
If you know of any official sites I have missed then do leave a comment with a link and I’ll have a look and update.
| Pos | Team | Total | Jan 2010 Total | Difference | ||
| 1 | Liverpool | 1,713,071 | 87,414 | 1,800,485 | 1,165,598 | 634,887 |
| 2 | Arsenal | 1,002,170 | 155,990 | 1,158,160 | 22,814 | 1,135,346 |
| 3 | Chelsea | 1,070,007 | 52,920 | 1,122,927 | 22,044 | 1,100,883 |
| 4 | Man Utd | 866,685 | 0 | 866,685 | 28,220 | 838,465 |
| 5 | Man City | 114,344 | 25,446 | 139,790 | 82,548 | 57,242 |
| 6 | Everton | 58,760 | 3,828 | 62,588 | 32,126 | 30,462 |
| 7 | West Ham United | 54,898 | 0 | 54,898 | 0 | 54,898 |
| 8 | Aston Villa | 15,969 | 4,084 | 20,053 | 2,242 | 17,811 |
| 9 | Stoke City | 14,903 | 2,536 | 17,439 | 1,650 | 15,789 |
| 10 | Wolves | 10,522 | 2,734 | 13,256 | 0 | 13,256 |
| 11 | Sunderland | 7,809 | 4,523 | 12,332 | 2,668 | 9,664 |
| 12 | Fulham | 3,746 | 4,575 | 8,321 | 2,523 | 5,798 |
| 13 | Blackpool | 6,616 | 0 | 6,616 | n/a | n/a |
| 14 | Tottenham Hotspur | 1,762 | 1,011 | 2,773 | 0 | 2,773 |
| 15 | Blackburn | 0 | 1,987 | 1,987 | 4,122 | -2,135 |
| 16 | Wigan Athletic | 0 | 1,195 | 1,195 | 750 | 445 |
| 17 | Birmingham City | 0 | 0 | 0 | 674 | -674 |
| 18 | Bolton Wanderers | 0 | 0 | 0 | 0 | 0 |
| 19 | West Brom | 0 | 0 | 0 | n/a | n/a |
| 20 | Newcastle Utd | 0 | 0 | 0 | n/a | n/a |
One thing to note before I start getting into any detail. This is a quick bit of reserach that makes interesting reading but only looks at the numbers. It does not account for the amount of engagement, fan sentiment or how it fits into objectives of the clubs that would make this research more meaningful. Its a bit of fun and nothing more than that
Back to the table….the differences between the clubs is still pretty staggering I think you’ll agree. At the top (still) we have Liverpool whose presence keeps growing massively. A glorious tradition and name that is known around the world is certainly going to help in this development as having a ‘global brand’ is going to put them ahead of most other teams. If a fan knows they are active and doing it well then the chances of them increasing their reach is only going to grow.
We will be lucky enough to hear about their social media and mobile strategy on Thursday as they speak for the first time publically at the Social Media & Sport Summit. If you cannot make it to the event I’ll be posting the slides and some footage on the site in the next couple of weeks.
I said when I wrote this piece a few days ago that I believed Manchester United would come into social media in 2011 in a big way. Well the same time as I wrote this United came out with an official Facebook Fan Page very quietly and amassed over 850k ‘likes’ in 4 days. ‘Great success’ I hear you say but if you look at it closely there is no interaction andf fans can only comment and not post. It is content from the official website being regurgitated which is against everything we try to tell people how to appraoch social media. Hopefully they will learn soon!
I know through talking to clubs and leagues that there is interest in the sector as online advertising rates slump on the traditional website model, which many are still signed up for. And this is shown with Tottenham, Chelsea, Coventry, Ipswich, Football League and FA signing up to learn more this week.
Does this mean that the big teams are doing it better than everyone else? Possibly but then again they will have the budgets to match. They also have the brand and tradition that means they are global brands these days and can reach all parts of the globe.
But….and this is a big but….smaller clubs should take note of what is happening in other sports. In Formula 1 for example the new teams have embraced social media like few others have done. Why? Well, they know they are playing catch up on all fronts and are starting from scratch in terms of a fan base. They have come to the decision that in using the online platforms such as Twitter, Facebook, YouTube, Flikr and blogs that they can develop a base more quickly and with deeper engagement than traditional methods. Take a look at Lotus Racing and Virgin Racing as two very good examples of what can be done from a small beginning.
Does this mean they will be as big as McLaren, Ferrari, Williams, Red Bull and the like this time next year? well… no is the short answer. Social Media is much like the work being done on the car between each race. It all helps and defines the image of the team but it takes time (a lot of time), effort and planning to build it up. Neither Lotus or Viurgin are under any illusions that they will millions of followers overnight just because they are in Formula 1 and use social media.
If your club is still not doing anything why do you think this is? and if your club is a Man City, Liverpool, Chelsea or Arsenal what do you think they do well and what could they do better still?


wow ..this is really bad writing….!!
…newcastle unt. have one
Thanks for your input. This was one of my first articles in July 2010 (hopefully the writing has improved over time). The data will be very out of date now and NUFC do have a page
As of Monday Manchester United have set up an official Manchester United facebook page. Up to 834,000 'likes' in 4 days!
Will updates the table above to reflect shortly.
Great overview and good points – at this point it seems like regular updates with news and an easy way to locate the Twitter account (e.g. via banner on club website) is what drives growth. For the clubs who are not active it is interesting to see the growth that unofficial accounts can drive – @MUFootballClub for example already sits at 80k followers!
One club which is listed with 0 for Twitter in the list is Tottenham – I do believe that @OfficialTHFC is the official account for the club, but please double check.
Thanks for the comments Kris. I've had a look at the @OfficialTHFC but it appears to just be a news feed about 'official Tottenham Hotspur news' which makes me think it is not run by the club (but I could be wrong).
We have a Spurs official at #smsslondon on Thursday so I will find out if it is or not from them. The most interesting one with Spurs is that their unofficial Facebook site has 108,880 'likes'!!