When talking to people about their social media plans, most will talk about Facebook and Twitter. Yes, these are the most popular platforms and we are all aware that Facebook has recently topped the 500 million mark.
But is this the right audience for you?
Taking a step back from the technology and looking at who your target audience is and where they hanging out is the first step that any organization should take. You may be surprised with the results and it will certainly impact on your plans.
A recent report by The Neilson Group makes for interesting reading, especially if you a team or organization with international aspirations.
It gives a really good insight into the online activities within social networking in some of the world’s biggest online users. Research by Ogilvy on the Asian region shows that Facebook’s reach is around 59M whilst other platforms attract 68M users.
You should also how at how people consume their online activities. In Vietnam, Hong Kong, Japan and Taiwan, the vast majority consume online content via mobile phones.
What this highlights is that there is more to life than Facebook, Twitter and LinkedIn. Thinking ahead to the next FIFA World Cup in Brazil, have you have thought about having a strategy that uses Orkut? Or if you have a major sports event or tour in Germany would you use VZnet Netwerke, or Tuenti in Spain?
Yes, Facebook dominates the social networking landscape but if you are concentrating your efforts in other countries to further your fan base or to create business opportunities, make sure you have done your research first.
I was lucky enough to have Matt Owen, Community Manager at Liverpool Football Club speak at a recent event of mine (they host the UK’s most popular sports Facebook page at over 2m ‘likes’). An interesting point he raised was they use Facebook to predominantly target their non-game attending fans. Not only that but they use tools such as Facebook Insights demographic data when it comes to decisions on overseas pre-season tours (go to where the fans are!).
The lesson here is to make sure you work out your business objectives is, then find out where your fan base (target audience) is hanging out before you decide on the technology to use.
This was an article I first wrote for www.sportsnetworker.com in August.